Last updated September 13, 2026.

30-day returns and exchanges

We accept returns and exchanges of unopened pouches in their original packaging within 30 days of delivery. This applies to first orders, repeat orders and subscription renewals in the United States. Opened pouches do not qualify for physical returns or exchanges. The separate first-box money-back guarantee below does not require a return.

To start a return or exchange, email support@dailymisu.com with your order number or the email used at checkout. Misu pays for return postage and provides a prepaid label for you to download and print. Return the unopened pouch by mail using that label and the return instructions we provide. Please contact us before sending anything back.

There is no return-label charge or restocking fee. Refunds are sent to the original payment method.

30-day first-box money-back guarantee

If your first Misu box is not for you, email support@dailymisu.com within 30 days of delivery. Include your order number or the email used at checkout so we can find the order. One line asking for a refund is enough; you do not need to justify your decision.

We refund the full amount you paid for that first box to the original payment method. There is no restocking fee and no return is required. You keep any first-box scoop and frother; their value is not deducted.

Renewals and orders already placed

The first-box guarantee does not restart with each renewal. Unopened renewal pouches remain eligible for the 30-day returns and exchanges policy above. If a renewal was charged but has not shipped, contact us promptly to request cancellation and a refund. Changing or cancelling a subscription stops future renewals; it does not automatically cancel an order already placed.

Damaged or missing orders

Email your order number and details of the problem. For damage, include a photo. We will help arrange a replacement or refund. Do not mail food back without contacting us.

Refund timing

We process refunds within two working days. Your bank may take another three to ten working days to show the credit. If it has not appeared, contact us so we can check its status.

This policy does not limit any rights available to you under applicable law.

Misu LLC · 2108 N St, STE N, Sacramento, CA 95816, United States.
support@dailymisu.com · 626-710-5524.