Free, both ways.
Every subscription box ships free. One-time orders ship for $4.95. Estimated standard delivery is 3–5 business days. We will email you when your order ships.
What shipping costs
Every subscription box ships free — your first box and every renewal. A one-time order ships for $4.95. There is no minimum and no handling fee added at checkout.
How long it takes
Estimated standard delivery is 3–5 business days in the contiguous United States. Business days are Monday through Friday, excluding holidays. We email you when your order ships.
| Destination | Estimated delivery | Subscription shipping |
|---|---|---|
| Contiguous United States | 3–5 business days | Free |
| Alaska & Hawaii | May take longer than 3–5 business days | Free |
| PO boxes & APO/FPO | May take longer than 3–5 business days | Free |
Delivery times are estimates. Weather, holidays and carrier delays can affect arrival.
Where we ship
All fifty US states. International shipping is not open yet — if you are outside the US and want to be told when it is, say so through contact and we will keep the note.
Tracking
We send a shipping confirmation when your order is fulfilled. When tracking is available, the email and order-status page include the link. A label-created status means the carrier may not have received the parcel yet.
Every order and every tracking link also lives in your account.
If something goes wrong
It arrived damaged
Send us a photo through contact and we will help arrange a replacement. Do not post the damaged one back — there is no point and we do not want you paying for a return.
It says delivered and it isn’t here
Give it one working day; carriers scan parcels as delivered early more often than they lose them. If it still has not appeared, tell us and we will replace it.
The address was wrong
For an order already placed, email us as soon as possible so we can check whether its address can still be changed. Editing your subscription address changes future orders; it does not automatically change an existing order. Once a parcel has shipped, redirection depends on the carrier.
Returns & refunds
Thirty days, money back, no return needed. If your first box does not earn its place, email us within thirty days of it arriving and we refund it in full — the whole amount you paid, not a restocking-fee version of it.
- You do not have to send the pouch back. Food that has left our facility cannot be resold, so posting it around achieves nothing.
- You keep the scoop and the frother. They are yours and we do not deduct them.
- We do not ask you to justify it. One line saying you want a refund is enough.
Refunds are processed within two working days. Your bank then takes three to ten working days to show it, which is their timetable rather than ours. The full terms are in the refund policy.
Subscription deliveries
Your next renewal date and current order subtotal are shown in the subscription portal. We send a reminder three days before the scheduled renewal. Dispatch and transit are separate from the billing date.
You can skip, choose another available date, pause or cancel from your subscription page. Make changes before the renewal charge. Changing or cancelling a subscription does not cancel an order that has already been placed; contact us for help with that order.
Something still not right?
Tell us what happened and we will fix it rather than quote a policy at you.
Contact Misu→